Support

We’re here to help.

Most answers are below. If you don’t find what you need, email us and we usually reply within a business day.

Frequently asked

How do I get started?

Download ServCall from the App Store, sign in, pick your trade (HVAC, Plumbing, or Electrical), and set your business hours. We provision a real US local number for you and your AI agent goes live — usually under 10 minutes end-to-end.

Can I customize what the AI says?

Yes. In the app, open Settings → Call Intelligence. Choose tone (professional, friendly, direct), edit the greeting, toggle which details the agent must collect (caller name, callback number, service address, issue type, urgency, callback preference), and add custom intake questions for your trade.

What happens when a caller reports an emergency?

ServCall listens for trade-specific danger signals — gas leak, burst pipe, sparks, exposed wire, burning smell, no heat, etc. The instant one is detected, a push notification fires to your phone with a red urgency flag and the caller's details. You can tap-to-call back from the notification.

What's the AI-minute pool and what happens if I run over?

Each plan includes a monthly minute pool: 100 (Starter), 500 (Growth), 1,000 (Pro). Overage minutes are billed per-minute at the rate listed on your plan. You can pause intake any time from Settings if you're approaching the cap or going on vacation.

How do I cancel or change my plan?

Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, tap ServCall, and you can cancel or change tiers. Changes to a different tier take effect at the start of the next billing period; cancellation takes effect at the end of the current period.

How do I delete my account?

In the app, open Settings → Delete Account → tap "Delete My Account." This permanently removes your workspace, leads, transcripts, recordings, and bookings within seven days. You will be signed out immediately and cannot recover the data afterward.

Where do I view my call history?

All inbound calls land in the Leads tab. Tap any lead to see the structured details (caller name, phone, address, issue), the full transcript, the recording, and a one-tap callback button.

Is my caller data sold or shared?

No. Caller data (phone numbers, names, addresses, transcripts) is used to operate your workspace and is never sold to third parties. See our Privacy Policy for the full rundown.